Your agreement with Sky Aura Pool for accessing our exclusive infinity pool experience
Welcome to Sky Aura Pool, Dubai's premier infinity pool destination. By accessing our facilities, making a reservation, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with our Privacy Policy. These terms constitute a legally binding agreement between you and Sky Aura Pool.
If you do not agree with any part of these terms, you must not use our services or access our facilities. We reserve the right to refuse service to anyone for any reason at any time, in accordance with applicable laws and regulations.
Access to Sky Aura Pool requires advance reservation through our official website, mobile application, or authorized booking partners. All reservations are subject to availability and confirmation. We recommend booking at least 48 hours in advance, especially during peak seasons and weekends.
Sky Aura Pool is an exclusive adult-oriented facility. The following age policies apply:
We understand that plans may change. Our cancellation policy is designed to be fair while protecting our ability to serve all guests:
To ensure a smooth experience, please arrive 15 minutes before your scheduled time. Late arrivals may result in reduced access time without refund. Check-in requires presentation of your booking confirmation and valid identification.
All prices are displayed in UAE Dirhams (AED) and include applicable taxes unless otherwise stated. Our pricing varies based on:
We accept the following payment methods:
Full payment is required at the time of booking to confirm your reservation. We use secure, encrypted payment processing to protect your financial information.
Sky Aura Pool periodically offers promotional discounts, including first-visit discounts, seasonal offers, and loyalty rewards. Terms and conditions specific to each promotion will be clearly stated at the time of offer. Promotional codes cannot be combined unless explicitly stated, and all offers are subject to availability and blackout dates.
Refunds are processed according to our cancellation policy outlined in Section 2.3. Approved refunds will be returned to the original payment method within 7-10 business days. Processing times may vary depending on your financial institution.
Your safety is our highest priority. All guests must adhere to the following safety rules:
To maintain the highest standards of cleanliness and guest comfort:
Sky Aura Pool is a luxury destination designed for relaxation and enjoyment. We expect all guests to:
We reserve the right to remove any guest who violates these standards without refund. Severe violations may result in permanent ban from our facilities.
Personal photography for private use is permitted. However:
Important Notice: Sky Aura Pool reserves the right to refuse entry or remove any guest who appears to be under the influence of alcohol or drugs, or whose behavior poses a risk to themselves or others.
By using Sky Aura Pool facilities, you acknowledge and accept that swimming and water activities involve inherent risks, including but not limited to:
You voluntarily assume all risks associated with your use of our facilities and agree to take full responsibility for your own safety.
To the fullest extent permitted by UAE law, Sky Aura Pool, its owners, operators, employees, and affiliates shall not be liable for:
Our total liability for any claim shall not exceed the amount you paid for your reservation.
While we provide secure locker facilities, Sky Aura Pool is not responsible for lost, stolen, or damaged personal property. We strongly recommend:
Guests with pre-existing medical conditions, including but not limited to heart conditions, respiratory issues, pregnancy, or recent surgeries, should consult their physician before using our facilities. You are responsible for informing our staff of any medical conditions that may affect your safe use of the pool.
All content on the Sky Aura Pool website, mobile applications, and marketing materials, including but not limited to text, graphics, logos, images, videos, and software, is the property of Sky Aura Pool or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.
The Sky Aura Pool name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Sky Aura Pool. You may not use these marks without our prior written permission.
You may not:
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. By using our services, you consent to our data practices as described in the Privacy Policy.
We collect information necessary to provide our services, including:
We use your information to:
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Sky Aura Pool shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:
In such events, we will make reasonable efforts to notify affected guests and offer alternative arrangements or refunds as appropriate.
Sky Aura Pool reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.
We will make reasonable efforts to notify registered users of material changes via email or through prominent notices on our website. However, it is your responsibility to review these terms periodically.
These Terms of Service shall be governed by and construed in accordance with the laws of the United Arab Emirates and the Emirate of Dubai, without regard to conflict of law principles.
In the event of any dispute arising from these terms or your use of our services:
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision shall be severed, and the remaining provisions shall continue in full force and effect.
These Terms of Service, together with our Privacy Policy and any additional terms applicable to specific services, constitute the entire agreement between you and Sky Aura Pool regarding your use of our facilities and services. These terms supersede all prior or contemporaneous communications, whether electronic, oral, or written.
No waiver of any term or condition of these Terms of Service shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these terms shall not constitute a waiver of such right or provision.
If you have any questions, concerns, or require clarification regarding these Terms of Service, please don't hesitate to contact us:
Email: hello@skyaurapool.ae
Phone: +971 58 619 7402
Address: 1 Crescent Rd, Palm Jumeirah, Dubai, UAE
Our customer service team is available daily from 9:00 AM to 9:00 PM GST
By using Sky Aura Pool's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for choosing Sky Aura Pool for your luxury infinity pool experience in Dubai.